General Guidelines & Policies
Transparent guidelines for a seamless partnership and professional excellence.
At Bays Sports, we believe that clear communication is the foundation of trust. Our policies are designed to ensure every custom order is processed with precision, quality, and complete transparency.
Order Confirmation
An order is only considered confirmed once the deposit of 50% is received and the final artwork is approved by the client.
Production Time
Standard production time is approximately 14-21 business days after confirmation, depending on order complexity and volume.
Minimum Order Quantity (MOQ)
Our standard MOQ is 15 pieces per style/design. For smaller quantities, additional surcharges may apply to cover setup costs.
Cancellation Policy
Orders cannot be cancelled once production has started. Any changes after approval may incur extra costs and delay delivery.
Returns and Exchanges
Custom products are non-refundable. We only accept returns for manufacturing defects reported within 7 days of delivery.
Shipping & Logistics
We provide global shipping via DHL/FedEx. Clients are responsible for any destination import duties unless otherwise agreed in the proforma invoice.
Need Clarification?
If you have any questions regarding our policies or or custom processes, our dedicated support team is here to assist you.